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  • Frequently Asked Questions

    Should I vacuum my floors before you arrive?

    No. We take care of that for you.

    What's the average job completion timeframe?

    On average it takes about 10-30 minutes for each room. The factors that determine the length of time it takes to clean are: amount of dirt and size of room.

    Should I move my furniture out of the way before you arrive?

    For the most part we will move your furniture for you. But, if you have very large items such as piano's or oversize book cases etc...we will work around those.

    What's the average drying time for my carpets and upholstery?

    This depends on the air temperature and humidity level. Expect anywhere from 6 to 24 hrs. dry time.

    I heard that using carpet cleaning machines can make my floors dirtier because of dirt sticking to the carpet. Is this true?

    Yes and no. It is true that if you use "soap" on your carpets and furniture, more dirt will collect. However, we use hot water, not soap. This ensures a clean surface that will NOT attract dirt after the fact.

    What is your guarantee for removing stains?

    We have a very high success rate for removing stains from carpet and upholstery. However, it's a matter of science that some stains simply cannot be removed, no matter what you do. If we encounter a stain that cannot be removed, we will let you know.

    I think I may have fleas in my carpet. Can you get rid of them?

    Our carpet cleaning process can get rid of some fleas, but not all and we do not recommend relying on carpet cleaning to rid the fleas. It's best that you eliminate the fleas with an appropriate remedy as recommended by your local exterminator.

    What about additional after market carpet and furniture protectant?

    This is a good option and it will help keep your furniture and carpet cleaner, longer. We can apply this for you. Please ask for details.